常见问题（FAQ）

Yes, registration is completely free. You can sign up with your email address.

No. Grower registration and listing are free. A commission of 5% (excl. tax) applies only upon successful transactions.

An email address is all you need.

Yes, you can change it from your My Page settings. Verification of the new email is required.

Click 'Forgot password?' on the login screen to receive a reset email. Follow the link to set a new password.

Yes, from the security settings in My Page, you can enable 2FA via email or a TOTP authenticator app.

Send a request via the contact page. Ongoing transactions must complete before account deletion.

Security locks expire automatically after a period, or you can contact us through the contact page.

Yes, use the data export feature in My Page to download your profile and transaction history in JSON format.

Find a listing you like, click 'Buy Now' to proceed with payment. After payment, the grower prepares shipping. The transaction completes after you confirm delivery.

Yes, use the messaging feature on the listing page to ask about care methods, plant details, or anything else before purchasing.

Yes, click the heart icon on any listing to add it to your favorites. View your favorites list from My Page.

Cancellation is possible before payment. After payment, cancellation may be possible before shipping if you contact the grower via message.

First, contact the grower via messaging. If unresolved, contact us through the contact page and our team will mediate.

Contact the grower via message before pressing the delivery confirmation button. Pay-after-inspection is recommended. Please also report to our team.

After the plant arrives safely and you've confirmed its condition. Pressing it completes the transaction. Payment is settled directly between you and the grower, so agree on the timing in messages beforehand.

Yes, but each listing is processed as a separate transaction.

Yes, you can search and filter by category, price range, region, shipping method, and more.

No. Price negotiation is prohibited on GrowerDirect. Please purchase at the listed price.

First register as a grower and pass verification. Once approved, you can create listings from your dashboard.

Listing is free. A commission of 5% (excl. tax) applies only upon successful transaction.

Agave, houseplants, succulents, caudex plants, orchids, carnivorous plants, roses, bonsai, and aquatic plants.

90 days from listing. Automatically hidden after expiry but can be relisted.

Yes, you can edit price, description, photos, and other details from your dashboard at any time.

Multiple photos are supported. Please upload clear photos from multiple angles to show the plant's features.

No. Only plants you grew yourself can be listed. Reselling is prohibited.

Our team reviews applications, checking registration details and growing track record. Review typically completes within 1 business day.

Yes, you can toggle listings between public and private from your dashboard.

From the transaction list and sales report in your grower dashboard.

Payment is arranged directly between grower and buyer (bank transfer, cash on pickup, etc.). Confirm options via messaging before purchase.

Payment terms are set by mutual agreement. We recommend paying after in-person inspection of the plant.

Refunds are arranged directly between grower and buyer. Contact GrowerDirect office if a dispute arises.

Receipts are issued directly by the grower. Confirm receipt issuance via messaging before purchase.

Growers receive payment directly from buyers (bank transfer, cash, etc.). After the deal closes, report it via the grower dashboard and we will issue a platform commission invoice.

An 5% commission (excl. tax) is charged to the grower upon successful transaction. No fees for buyers.

Growers set shipping methods: courier, local pickup, or both. Consult with the grower about appropriate methods for the species.

It depends on the listing. Some include shipping, others charge separately. Check each listing page for details.

Growers use appropriate packaging and shipping methods for live plants. Please confirm packaging details with the grower via message before purchasing.

This can be arranged with the grower within feasible limits. Confirming availability to receive is especially important for delicate plants.

Yes, if the grower supports it. Arrange pickup location and time via messaging.

Currently only domestic (Japan) shipping is supported. International shipping is not available due to regulations and plant safety concerns.

Check the plant upon arrival. If there's an issue, contact both the grower and our team before pressing delivery confirmation. Pay-after-inspection is recommended.

Shipping may be paused or require special insulation during summer heat or winter cold. Discuss with the grower in advance.

From 'Edit Profile' in My Page, you can change your name, address, profile image, and more.

Yes, from the notification settings in My Page, you can configure transaction and announcement email preferences.

Change your password immediately and enable 2FA. We also recommend contacting our team via the contact page.

Yes, use the block feature on the grower's profile page. Messages from blocked growers will not be delivered.

Yes, from the browsing history section in My Page.

From the transactions list in My Page, you can view all past transactions.

Yes, from security settings in My Page, you can view recent login history (date, device, IP address).

GrowerDirect is a platform where you can buy plants directly from growers. No middlemen — communicate directly with growers.

Yes, the platform is fully responsive and works on smartphones, tablets, and desktop computers.

Yes, the platform supports both Japanese and English. Switch language using the toggle at the top of the page.

Via the 'Terms of Service' link in the footer or the site menu.

We manage personal data according to our privacy policy. Since payment is arranged directly between grower and buyer, GrowerDirect does not store payment details.

A system showing grower trustworthiness. Badges include Verified, Top Grower, Quick Responder, and more. See the badge system page for details.

Use the 'Report' feature on listing pages or contact us through the contact page. We accept reports of inappropriate listings or users.

Please see the legal information page (Tokushoho) for details about the operating company.